KinVista Terms of Service

Effective date: September 15, 2026 · Last updated: September 15, 2026

These Terms of Service (“Terms”) are a legal agreement between KinVista LLC (“KinVista,” “we,” “us,” or “our”) and the person or organization that creates an account or uses the KinVista platform at kin-vista.com (the “Service”). By creating an account, checking a box to accept these Terms, or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization, and “you” means that organization.

If you do not agree, do not use the Service.

1. The Service

KinVista is subscription software for senior-placement advisors and their organizations (“advisors”) — a CRM and workflow tool used to find senior-living communities, manage outreach and referrals, track tours and placements, and manage client and partner records.

KinVista is a software provider only. We are not:

  • a healthcare provider — we do not provide medical care or advice;
  • a legal or financial advisor;
  • a party to the placement relationship among an advisor, a family, and a community; or
  • a guarantor of any community's quality, availability, licensing, or suitability, or that any placement will occur.

2. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract.
  • You must provide accurate account information and keep it current.
  • You are responsible for safeguarding your login credentials and for all activity under your account, and you will notify us promptly of any unauthorized use.
  • You are responsible for your authorized users' compliance with these Terms.

3. Subscriptions, fees, and billing

  • The Service is provided on a subscription basis. Plan features and prices are presented at signup and in your account, and payments are processed by our payment provider, Stripe. We do not receive or store full payment-card numbers.
  • Subscriptions renew automatically for the same term until cancelled. You may cancel or manage your subscription from your account; cancellation takes effect at the end of the current billing period.
  • All subscription fees are non-refundable. Subscription fees go toward the ongoing cost of operating and maintaining your portion of the Service — including hosting, data storage, third-party integrations, and support — so fees already paid are not refundable, in whole or in part, including for unused time in a billing period, and no prorated refunds or credits are issued upon cancellation or downgrade. You may cancel at any time to stop future charges. This no-refund policy applies except where a refund is required by applicable law. You are responsible for applicable taxes.
  • We may change plans or prices on a going-forward basis; we will provide reasonable notice, and changes take effect on your next renewal.

4. Your data and your responsibilities

  • “Customer Data” means the information you and your users enter into the Service, including information about families/clients, referral partners, and communities. As between you and KinVista, Customer Data is yours.
  • You are responsible for the accuracy of Customer Data and for having all rights, permissions, and consents needed to enter it into the Service and to share it — for example, sharing a family's intake information with communities to pursue a placement. You are responsible for obtaining any consents required from the individuals whose information you enter.
  • You will comply with all laws applicable to your use of the Service and to the data you handle, including applicable privacy laws.
  • KinVista processes Customer Data to provide the Service and handles personal information as described in our Privacy Policy. When the Service shares information with a community, it does so at your direction and on your behalf.
  • Do not enter Social Security numbers, payment-card numbers, or protected health information obtained from healthcare providers into the Service; it is not designed to hold that information.

5. Acceptable use

You will not:

  • access or attempt to access data belonging to other advisors, organizations, or accounts;
  • scrape, harvest, or use community, partner, or other data for purposes unrelated to your own senior-placement work;
  • reverse engineer, copy, resell, sublicense, or create derivative works from the Service;
  • upload malware or interfere with the Service's normal operation or security; or
  • use the Service for any unlawful, deceptive, or harmful purpose.

6. Intellectual property; license

KinVista and its licensors own the Service and all related software, content, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your subscription, subject to these Terms. All rights not expressly granted are reserved.

7. Third-party services

The Service integrates with third-party services (for example, Google and Stripe). Your use of those integrations may be subject to the third party's own terms and privacy policies, and we are not responsible for third-party services.

8. Ratings and informational content

Any ratings, grades, or quality indicators shown in the Service are compiled from public sources and/or our own methodology and are provided for informational purposes only. They are not a certification, endorsement, or guarantee, and should not be the sole basis for any placement decision. You are responsible for independently verifying a community's licensing, quality, and suitability.

9. Disclaimers

THE SERVICE AND ALL INFORMATION PROVIDED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PLACEMENT OR OUTCOME WILL RESULT FROM YOUR USE OF THE SERVICE.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KINVISTA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You will indemnify and hold harmless KinVista from third-party claims arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

12. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or terminate access if you violate these Terms, create risk or legal exposure for us, or fail to pay. On termination your right to use the Service ends; provisions that by their nature should survive (including Sections 4, 6, 9–11, and 13) survive.

13. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. The exclusive venue for disputes is the state and federal courts located in Arizona, and you consent to their jurisdiction, except where applicable law provides otherwise.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, for material changes, provide reasonable notice. Continued use of the Service after an update means you accept the revised Terms.

15. Contact

KinVista LLC
7628 E Barstow St, Mesa, AZ 85207
privacy@kin-vista.com